Fill up 2
After filling, the impeller (with the oval steel plate) got sucked very tightly to the bottom part of the pump head. How can I separate them for cleaning?
This happens every now and then. To seperate the 3 parts, you need a mallet. Beat the mallet care...

After the pump stops, how long honey is still flowing?
We use special nozzles from silicone. When the motor stops after filling,it will automatically tu...

Can I make creamed honey with the Fil Up Visco?
Yes, we developed the Fill Up Visco to make creamed honey, too.To make creamed honey, it has to b...

Can the machine pump honey up from 500 mm below?
We use a gear-pump from the very reliable plastic POM, which is manufactured very precisely.There...

Filling different glass sizes
1.Setting of different glass size All common sizes and their approximate weight are pre-set by us...

How can I calibrate / change the exact filling amount?
Every honey /charge has a different density.To get an exact filling amount, a fine adjustment or ...

How can I test the turntabel with the sensor configuration, without pumping any medium (but with my containers running on the turntable)?
Situation 1: You are just about to start with the configuration of the filling process.Take off t...

How can we bottle a foaming liquid?
We have a few possibilities to prevent foam: Using our mesh-nozzles in 10 mm and 15 mm (both are ...

I am getting a message that says "overpump". What does this indicate and what should be done?
The "OVERPUMP" error appears if a foreign object is blocking the gears in the pump head. Then the...

Is it possible to bottle honey at a temp of 120-130 degress farenheit without distorting the gears in the filler? Do you make any stainless gears that would handle the hot-fill?
We say, that the gears work up to 104°F. This is the maximum temperature to bottle honey in the E...

I´m filling canola honey and the filling amount varies about +/- 10 gramms.
Two things might have happened:1. There is not enough honey flowing through the machine (you can ...

My honey crystalized already. Can I make creamed honey with the machine and grind the crystals by pumping the honey forward and backward throung the pump head?
The machine can make creamed honey, but it is only possible, when the christalization has just st...

Putting the impeller into the pump head is quite hard. Is there a way to get it in easier, without using any lubricant (which will have contact with our medium then)?
Placing the impeller into the pump head is easier, when it is wet. Using vaseline makes not much ...

The on/off power switch does not light. Is it defective?
The on/off switch on the unit never lights. There is a small lamp behind the red window, but this...

Though I´v tried a lot, my machine only sucks the product half up the hose.
It sounds like air is coming in somewhere in the process. Then the pump can not create a vacuum, ...

We have noticed that the max. filing temperature of our gear wheels is 50 °C / 122°F. But we need to clean the pumphead at temperatures of up to 75°C /167°F. Can we do this?
The complete pump head, hose and nozzles can be used with temperatures up to 100°C / 212°F. When ...

What is the purpose of the flat cross-like stopper (limitation cross) in the flat filling nozzle? Do I have to use it all through the filling process?
When the machine does the retracting movement, the limitation cross does make sure, that none of ...

What is the stirring unit for? Can I make my creamed honey with it? Can I order the stirring unit only in combination with the Fill up?
To make creamed honey, please see the FAQs for ´making creamed honey´. The stirring unit is made ...

While filling the honey, I allways get air bubbles right where the pipe bend meets the suction hose ( Ø 40 mm ). What can I do?
There are some things you can do:- do a full speed test run to wash away any air bubbles before t...